From Time & Material to Total Maintenance & Repair (TM&R) — four plans covering every fleet size, every shift, and every budget.
Answer below — we'll match you instantly.
Every feature at every tier, side by side.
| Feature | Bronze T&M | Silver PM Contract | Gold Full Maint. | Platinum TM&R |
|---|---|---|---|---|
| Every PM Visit — All Plans | ||||
| Full PM — oil, filter, lube, inspect | ✓ | ✓ | ✓ | ✓ |
| Battery watering (electric units) | ✓ | ✓ | ✓ | ✓ |
| OSHA-compliant service report | ✓ | ✓ | ✓ | ✓ |
| 6-month warranty on repairs, parts & service | ✓ | ✓ | ✓ | ✓ |
| Scheduling & Billing | ||||
| Fixed PM calendar — we schedule it | — | ✓ | ✓ | ✓ |
| Flat monthly billing | — | ✓ | ✓ | ✓ |
| 3-day PM completion guarantee | — | ✓ | ✓ | ✓ |
| Priority scheduling | — | ✓ | ✓ | ✓ |
| Breakdown Coverage | ||||
| Breakdown repair labor covered | — | — | ✓ | ✓ |
| Standard wear parts covered | — | — | ✓ | ✓ |
| 4–5 hour response guarantee — 24/7 | — | — | ✓ | ✓ |
| Rental unit at 50% off during repair (Gold) | — | — | ✓ | — |
| Battery charger inspection & certification | — | — | ✓ | ✓ |
| Extended service items (500 / 1,000 / 2,000 hr) | — | — | ✓ | ✓ |
| High-Hour Condition Assessment (3,000 & 5,000+ hrs) | — | — | ✓ | ✓ |
| Reporting & Training | ||||
| Annual OSHA operator safety training | — | — | ✓ | ✓ |
| Online service history portal | — | — | ✓ | ✓ |
| Quarterly fleet summary reports | — | — | ✓ | ✓ |
| Platinum Total Coverage | ||||
| Loaner forklift — no charge (unit down 48+ business hrs) | — | — | — | ✓ |
| Unlimited service hours per repair event | — | — | — | ✓ |
| Equipment pickup & return for in-shop repairs | — | — | — | ✓ |
| Annual fleet right-sizing review (written) | — | — | — | ✓ |
| Dedicated account manager | — | — | — | ✓ |
| Resident technician option (25+ units) | — | — | — | ✓ |
| Choice of 4 billing structures | — | — | — | ✓ |
Every advantage below is backed by a contractual guarantee — not marketing language.
Gold and Platinum customers get a contractual 4–5 hour response guarantee. Miss the window and you receive a labor credit on that service call — automatically, no questions asked.
Every repair, part, and service we perform carries a 6-month warranty at every tier — including no-contract Bronze. If anything fails within 6 months, we fix it at no charge.
Scheduled PMs completed within 3 business days of your scheduled date — or your next PM visit is free.
Chicago Lifts' four-tier program has written scope, written guarantees, and written exclusions. You know exactly what's covered before you sign anything.
Platinum comes in four options: Guaranteed Rate, Step-Rate, Budget Rate, and Per-Unit Rate. You choose.
Forklifts, pallet jacks, reach trucks, scissor lifts, boom lifts, order pickers — every make and class. One call covers everything in your facility.
From a single pallet jack to a 50-unit mixed fleet — if it lifts, moves, or elevates in your warehouse, we maintain it.
From one forklift to a 100-unit mixed fleet — call now or schedule a free fleet assessment. Proposal back within 24 hours.
No sales pressure — we'll walk through your equipment and give you a no-obligation quote. A service advisor will call within 2 business hours.
A Chicago Lifts service advisor will call you within 2 business hours.
Forklift down right now? Call us directly:
(630) 426-9156