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Home/Service & Parts
— Service & Repair

Your fleet is
somebody’s
full-time job.

Six service vans. Six certified techs. Six counties. We don’t outsource, we don’t sub-contract, we don’t pass calls to a national hotline.

30 min
Average dispatch time on emergency calls.
98%
Repairs completed on the first visit, no shop trip.
days
A week, including weekends. Yes, Sundays too.
— What we do

Four jobs.
One service team.

Same-day diagnostic. Most fixes on your floor.

Forklift Repair

Our techs roll up in fully-stocked vans — hydraulic seals, drive belts, sensors, common batteries — so the first visit is usually the only visit.

  • OEM-trained on HELI, plus cross-trained on Toyota, Crown, Hyster
  • Mobile and on-site service across all six counties
  • Most repairs completed within the first visit
  • Loaner units available if down-time exceeds 48 hours
Talk to a tech
— How a service call works

From phone call
to back in service.

01

Call dispatch

Pick up the phone (don't email — every minute counts). We answer in under three rings.

02

GPS-routed tech

Closest van gets dispatched. You get a text with the tech's name, photo, and live ETA.

03

On-site diagnostic

92% of issues are diagnosed within 15 minutes. Tech arrives in a fully-stocked van.

04

Fix or quote

Most fixes happen on your floor. If parts are needed, we quote on the spot — no surprise invoices.

05

Sign off + report

Detailed PDF service report emailed before the tech leaves. OSHA-compliant records, every time.

— PM Plans

Three tiers,
priced by the hour.

Pick the cadence that matches your duty cycle. All plans include parts, labor, and the annual fleet report.

Standard
$285/visit
Quarterly
Light-duty, single shift
  • Battery health check
  • Hydraulic inspection
  • Fork & chain wear
  • Brake test
  • Annual fleet report
Build a plan
Fleet+
Custom
Monthly
10+ trucks, multi-site
  • Everything in Heavy-Duty
  • Dedicated account manager
  • Loaner truck pool
  • On-call training for ops
  • Volume parts pricing
Build a plan
— Parts

OEM + Aftermarket

12,000 SKUs in stock at our Elmhurst depot — same-day pickup, 48-hour cross-reference for anything else.

Browse parts
— Rental

Rent a Loaner

Truck down longer than expected? Get a same-day rental within 30 mi of Elmhurst, free if you’re a Platinum customer.

See rentals
— Fleet

Multi-Truck Plans

One contract for all your trucks — even mixed brands. Quarterly reports, dedicated tech, fleet discounts.

Learn about fleet